How can I request an hour?
You can ask for an appointment by calling 93 215 58 83, from 10 am to 8 pm, Monday through Friday ….
What should I do if I can not come to the consultation at the agreed time?
In case you can not come at the agreed time, we ask that you let us know in advance. Experience tells us that, in most cases, you can notify us a couple of days in advance, and that allows us to assign this time of consultation to another person.
What if the cancellation occurs the day before or the same day?
In these cases, it is difficult to occupy the agreed time, for that reason and as long as the professional is not harmed by unforeseen events that are not his responsibility, 50% of the visit is charged, if notified the day before, and 100% of the visit if canceled the same day.
This does not imply a penalty, but a way to continue with the work started and with the commitment acquired and, this time, the professional is dedicated to work on the case, to review the clinical history and the notes of the sessions, and to review the development of therapy.
Are there any reduced fares?
In general, our rates are below the market price, but in some circumstances the professionals of the Institute have the power to apply certain reductions in fees, when the situation of the people they serve requires it. It is necessary to consult this question directly with each professional.
Are there special prices for young people?
Yes. There are reduced prices for young people between 18 and 26 years old, provided they are unemployed, whether they are students or have a low level of income.
Visit the Young Consultation page.
Is there a free rate?
From the beginning of January 2009, some people in very special situations can be attended free of charge by professionals, already graduates, who are expanding their training and training in the Institute. For more information visit the Free Care page.
How long is a visit?
Our visits basically have two formats: one-hour visit and an hour and a half visit. Usually, the first one is the preferred choice, for example, for an individual interview, while the one and a half hour visit is usually the preferred choice for a couple interview.
You have to keep in mind, but, that the visit of one hour lasts fifty minutes, and that the visit of an hour and a half, actually lasts one hour and twenty minutes. This is so, because the remaining ten minutes are the ones that the professional uses to order in each clinical history the notes he has taken throughout the session.
What training do Institute professionals have?
The professionals who work in the Institute, have the qualification that accredits their training and that authorizes them to practice their profession.
All the professionals are Graduates or Graduates, and they count in their curricula with diverse masters, postgraduate and other courses of qualification and improvement.
In addition, they participate in various internal and external continuing education programs in order to update their knowledge and agree with the rest of the team on work strategies.
All professionals of the Institute are registered in the corresponding Professional Association.
All professionals of the Institute have a professional liability insurance.
You can see a summary of their resumes in the section Who we are
Do I have an obligation to provide my personal information?
As in any professional and health care service, there is a need to have the data of the people we serve, as well as when we consult any other professional (doctor, psychiatrist, urologist, lawyer, etc.).
However, we must bear in mind that due to the nature of our work we are obliged to discretion and confidentiality, and that our clients are protected by the legal norms that regulate professional secrecy.
In any case, the people we serve can ask us to indicate on your file the refusal to receive mail or any other type of communication.
Keep in mind that we do not usually record other phones in the client’s file that are not the particular mobile phones.
In addition, the data of the people we serve are protected in accordance with the regulations that regulate the Organic Law on Data Protection (LOPD).
In spite of this, if a person refused to provide their personal data, we would have to reject the possibility of attending it in our Institute, in the same way that it would not be taken care of in any other public health service.
What happens to my clinical history?
The medical records are kept for 5 years in a locked file cabinet. After these 5 years, the story is completely destroyed, leaving only the personal data of